Frequently Asked Questions

1. We are an actual Retail store located in Montreal Qc,Canada with years of experience.
2. Free Shipping on orders of 75$ and more 
3. 5 Star Google rating 
4. Very Competitive Prices

We are proud to offer FREE shipping on all orders over 75$ before taxes.

*For orders under 75$ we charge a 9.99$ to 15.89$ shipping charge depending on the items volume and weight.

*The final shipping charge will show at the checkout section before you pay.

If you are not completely satisfied with your purchase, it can be returned for a refund within 30 days . Product must be returned with the original packaging intact with the tags included or attached. You can bring your product to our store or ship it back to us.

To complete your return:

Please send us a return request to info@mrvalisier.com

We will provide you with a return label and a confirmation number.

**For Online orders:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If your item was never picked up and returned to us, it will be treated in the same way as a standard return.    

Exceptions:

• If the item, you received is not what you purchased
• The item you received arrived damaged

In the event that your order arrives damaged in any way, please email us as soon as possible at info@mrvalisier.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

**For in store purchases (7 days full refund, 30 days exchange)

Yes of course!

Our support team will be happy to answer any additional questions that you may have.

- Yes you can.

 Our store is located at 6680 Papineau Avenue, Montreal ,H2G2X2.

Mr Valisier offers exclusive in-store and online promotions, so the prices can differ.

Damage caused by airlines during flight is not covered by luggage warranties.

You will need to file a claim to your airline as soon as possible to report damage

please note that it's easier to file the claim in person.

Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline’s control.

Damage to luggage components including wheels, handles, straps and other glaring problems, such as holes or a cracked hardcase bag, are covered under most airlines damage policy.

Because of high shipping costs we are currently only Shipping within Canada.