Returns

If you are not completely satisfied with your purchase, it can be returned for a refund within 30 days( For orders made on and after November 15th 2021 our return policy is extended. You will have until January 15th 2022 to return your order for a refund) . Product must be returned with the original packaging intact with the tags included or attached.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If your item was never picked up and returned to us, it will be treated in the same way as a standard return.

Exceptions:

  • If the item, you received is not what you purchased
  • The item you received arrived damaged

In the event that your order arrives damaged in any way, please email us as soon as possible at info@mrvalisier.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

In store purchases: (7 days full refund, 30 days exchange)

 

If the item, you received is not what you purchased:

 We will refund you once the item has been shipped back to us in its original condition.  We will provide you with a confirmation number and a return label to ship the item back to us at our cost. Request must be done within 30 days of arrival

 

Exchanges (if applicable):

We only replace items if they are defective or damaged. Once you receive your item, you have 48 hours to inspect and notify us of any defects. If you need to exchange it for the same item, please send us a return request to info@mrvalisier.com

We will provide you with a return label and a confirmation number.

 

 

To complete your return:

Please send us a return request to info@mrvalisier.com

We will provide you with a return label and a confirmation number.

 

 

Please do not send your purchase back to the manufacturer. 

 

Refunds will be processed within three business days We ask you not to ship us back any item without having received a confirmation number.  Once the item has been received and inspected, we will process a full refund within 5 business days.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

Info@mrvalisier.com

 

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Customers returning an item are required to use a trackable shipping service or purchase shipping insurance in order to ensure we receive your returned item.

 

Dimensions:

Please note that product dimensions are provided by the manufacturers and might or might not include wheels and handles (when not specified). For further clarification on a product you are interested in purchasing, please email us at info@mrvalisier.com

 

Warranties:

Mr Valisier Luggage and Accessories is not responsible for any shipping costs associated with warranty repairs or replacements. Customers have to contact the manufacturers directly for warranty coverage